Effective September 14, 2026
Refund & cancellation policy
This policy covers Clair’s Circle software subscriptions operated by Illuminati Gaming LLC. Contact support@claircircle.com with your account email and order reference. Never send card details or API keys.
First subscription payment
You may request a full refund within 14 days of your first subscription payment.
Renewals and service problems
Renewal refunds are reviewed for billing errors or service problems. Contact us promptly with the affected payment and a description of the issue. We will assess the request and explain the outcome. Mandatory refund rights under applicable law are unaffected.
Cancel your trial
Cancel in the billing portal before your 3-day trial ends to avoid the first subscription charge. The 14-day first-payment refund window begins with your first actual subscription payment, not the start of the free trial.
Cancel future renewals
Use the subscription billing portal to cancel before your next renewal. If it is unavailable, contact support for assistance. Cancellation alone does not refund earlier payments and normally preserves access through the paid period. A refund may revoke subscription access earlier.
Payment handling
Subscription refunds are handled through Stripe and normally returned to the original payment method; processing time depends on the payment provider. Illuminati Gaming LLC reviews refund requests and processes approved refunds through Stripe. Stripe/Link may also issue refunds under their applicable purchase terms; those rights are not limited by our 14-day policy.
Separate costs
For BYOK plans, OpenAI and ElevenLabs usage is billed separately by those providers. Platform gifts, Bits and Super Chats are handled by their respective platforms. This subscription policy does not refund those transactions; contact the relevant provider. Restoring an internal reading balance is not a refund of a platform payment.
Preview mode
Test checkout does not charge real money. Live checkout, when enabled, charges the amount and recurring schedule shown before payment.